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1. Can I pay my bill with a credit card?

Yes, we are now accepting payments using select credit cards through OptionPay. 

OptionPay is a payment card system with a tiered fee schedule, starting with a minimum fee of $2.00 per transaction. All transaction fees will be included in your transaction and you will have the option to approve or discontinue your transaction. Visit their fee schedule here.  

Payment Options

2. How do I set up internet / telebanking and what do I use as an account number?

For a list of bank websites, please visit our Payment Options page and to see a diagram of the information you require Click Here.

3. How do I pay my bill?

Payment can be made either by: - Cash - Cheque (dated today or posted dated) - Interac - Telebanking/Internet Banking or Credit Card though Option Pay.

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1. Where can I get bulk water in the County?

The County has one truck fill location located in the Hamlet of Gwynne.   The bulk water system uses a pinpad to access water on site.

2. How do I get access to the truck fill?

Each user will be required to fill out a one-time application which includes a requirement for a PIN Number to be provided by the user.  Applications can be completed at the County Administration Building or through the website. Once the application is processed, the County will provide an Access Code to the user.  An Access Code and PIN number are required for access to the pin pad system at the truck fill.

3. How do I pay for water at the truck fill?

Payments can be made at the County office or on-line through telebanking or credit card (Option Pay).

Payments made in person can take 1-2 business days for processing and on-line payments can take 3-4 business days to process. Users will be notified when on-line payments are received.

4. How do I fill at Gwynne bulk water station?

The bulk water sale system has been upgraded at the fill station from swipe cards to a pin pad system. The new system will continue to offer 24/7 service. 

Pin Pad Instructions
 
The water at the Gwynne Truck Fill is a shared potable water supply that serves the residents of Gwynne including the Gwynne School and the Truck Fill Customers. Potable and Non potable tanks may be filled at this station, but an air gap MUST be maintained between the dispensing hose and tank being filled, as per Alberta Environment and Parks regulations. This Air Gap will prevent cross contamination as well as prevent a back siphon condition. The flexible dispensing hoses are staggered so that the longer north hose is intended for smaller vehicles, and the shorter south hose is intended for larger vehicles.  

The County is recommending truck fill customers build an ABS or PVC pipe extension piece 6” in diameter or greater. The length of the extension piece will vary from customer to customer depending on different tank height and vehicle set ups. The north hose (longer hose) is meant for smaller vehicles and the south hose (shorter hose) is meant for taller vehicles. As shown in the photos below, the extension pieces can be supported with threaded rod.

Further questions can be directed to the Utilities Foreman at 780-361-6241. 

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1. What do I do if a stray cat shows up on my property?

The County of Wetaskiwin does not have a cat Bylaw and therefore the Bylaw Enforcement Officers will not pick up cats. If you would like to rent a trap to re-home cats please go to the following link.  Traps

2. Where can Cannabis be consumed in the County?

On November 8, 2018, Council enacted Cannabis Consumption Bylaw 2018/54. The purpose of this Bylaw is to impose additional restrictions on the Smoking and all forms of consumption of Cannabis in Public Places. Cannabis cannot be consumed on public property or any property owned by the County of Wetaskiwin No. 10. Cannabis consumption is limited to only private property within the County, with the permission of the property owner. 

3. How can I pay my impound fees?

Contact the Bylaw department at 780-352-3321 for impound fee total.  Prior to picking up your dog(s) stop by the County office to pay your impound fees or as an alternative you may pay fees online. 

To pay with Credit Card please proceed to OptionPay site. (There is an additional fee to use this service to pay). Visit their fee schedule here. 

Fill out the following:

1. Credit Card Info
2. Enter in dollar amount of impound fee (fee to be applied will show once you enter in amount)
3. Pick Type of "Fees/Fines"
4. Please enter the file number given to you by Bylaw Department in File Number Field
5. Enter in Contact Phone Number
6. Type in "Dog Pound Fee" in Comments Field
7. You MUST print your credit card payment receipt for proof of payment prior to picking up your dog to be left at Wetaskiwin Animal Clinic.

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1. How do I add an item to a Council agenda

Contact Rod Hawken, CAO at 780-361-6225 or email rhawken@county.wetaskiwin.ab.ca with your concerns. Please review the Procedural Bylaw 2018/04 for further details.

https://www.county.wetaskiwin.ab.ca/731/Council-Meetings 

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1. How do I pay for and submit my Dust Control Application?

There are four ways to pay for your Dust Control Application:

1. Mail Payment and Application to County office at:
   • Box 6960 Wetaskiwin, AB  T9A 2G5
2. Drop off Payment and Application at County Administration Office:
   • 243019A HWY 13  (1.5 miles west on Hwy 13 off Hwy 2A)
3. Internet/Online Banking and Email/Fax Application:
   • Using the County of Wetaskiwin No. 10 as your Payee and the account number 999950. 
   • Note Transaction ID # on application
   • Email or fax application to:
     • Email Address: pwadmin@county10.ca or
     • Fax Number: (780) 352-3486
   • Finance will receipt this as a dust control application
4. Credit Card Payment - OptionPay - (extra fee)
   • Using OptionPay:
     • Enter in Credit Card Info
     • Enter in Amount you want to pay - (once you enter it will show you the fee that will be added to use OptionPay)
     • Pick Type of "Fees/Fines"
     • Enter File Number as PW02
     • Enter your Phone Number
     • Enter in your email if you would like your receipt emailed to you
     • Place Applicants name in Comments box
     • On receipt, note the last four digits of the Transaction ID# and note this on your application before emailing or mailing in application.
     • Email or fax application to:
       • Email Address: pwadmin@county10.ca or
       • Fax Number: (780) 352-3486
   • Example of How to Pay for Dustcapping using Credit Card (OptionPay)

2. Does my payment include 2 applications of dust control?

No, the payment of dust control only entitles to 1 application. Re-treatment of the dust control may be requested; however, re-treatments shall be charged at full cost of $6.50 per lineal metre (plus GST) per the Fees and Charges Bylaw. 

3. When will my dust control be applied?

Dust control will not be applied until spring road bans have been lifted and is not guaranteed within a specific time frame. Dust control services is only offered during the period of June 1 to September 1 of each calendar year. 

4. How do I get a flag?

Flags are available for pick-up at the County Administration Office, Buck Lake Hardware, Falun Co-op and Seely’s General Ltd. in Alder Flats.

To ensure the correct placement of dust control, we ask that you mark your calcium spots (i.e.: wooden stakes with paint, lathe with ribbon or flags).

5. How do I mark my area to be dustcapped?

We ask that you mark on your application how you will be flagging the area that you want sprayed with calcium. 

ie: wooden stake with red paint, lathe with ribbon, flags, etc

6. What if my dust control isn’t working?

Please contact Public Works to have a service request created and assigned to the Road Maintenance Foreman to investigate and determine cause of failure. 

7. Can I apply my own dust control?

You will need to contact Public Works and request a Dust Control Suppressant Waiver Form. A Material Safety Data Sheet (MSDS) will also have to be provided for the suppressant you are planning to use. The waiver form and MSDS will then be reviewed by the Public Works Manager of Operations who will either approve or deny your request. 

Please Note: The spreading of used oil on roads within the County, prior to testing and meeting Alberta Environment guidelines is not permitted. 

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1. What do need to bring with me, in order to vote?

Drivers License and Legal Land Description of where you live.

2. Who is my current Councillor and what division do I live in?

You can determine your Councillor by locating where you live on the County map. The you can go the the elections map to determine where you live and then follow the link that will show you what division you live in.

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1. How do I get a Fire Permit?

Contact a Fire Guardian in your division who will come on site to issue a permit.

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1. Where do I find my A/R account number?

For example of where to find your Accounts Receivable account number on your A/R Invoice, please read our A/R Invoice Sample

2. Do I enter the decimal when I enter my account number?

No, the decimal does not need to be entered.

3. How soon do you get my payment after I submit it?

Payments are received within 3-5 business days after the payment is made.

4. How can I set up my Internet / Telebanking account?

Please visit the website of your bank to set up your account. For a list of bank websites, please visit our Payment Options page.

5. Under what name is the County registered?

When selecting the County from the Vendor Listing, ensure that the "County" and "Wetaskiwin" is included in the payee name. Please do not choose Wetaskiwin Utilities as this is the City of Wetaskiwin. For a list of bank websites, please visit our Payment Options page.

6. Does the County accept cash?

Yes the County accepts Canadian currency.

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1. What is OptionPay?

OptionPay is a payment card system used for online and credit card transactions.  You can find more information on OptionPay by visiting their website here.

2. Is there an added fee to using OptionPay to pay my bills?

Yes. All transactions carried out through OptionPay follow a tiered fee schedule, starting at a minimum fee of $2.00.  To see the full fee schedule for using this payment option, please visit their fee schedule here.  The fees are administered through the OptionPay program for the use of their service, and not through the County of Wetaskiwin.

3. Is my credit card/information secure with this program?

OptionPay provides information on their security measures here.  Please note that the County of Wetaskiwin takes no responsibility for and accepts no liability in the event of security breaches, technical difficulties, or other issues that may arise from your use of OptionPay.  All users accept responsibility for their use of this service and do so at their own risk.

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1. What is a Safety Code permit?

Residents of Alberta need their Safety Codes permits prior to commencing work on buildings to ensure compliance with the Safety Codes Act which has been crafted with specific standards to ensure overall public safety.

2. Why do I need a Safety Codes permit?

You require a safety codes permit to ensure that the work you are completing is meeting the requirements of the Safety Codes Act and other regulations. This will not only give you peace of mind, but may also be a requirement of you homeowners insurance. Safety Codes are about ensuring that any work that falls under the Safety Codes Act complies with the standards they establish. These standards are in place to keep the public safe.

3. What kind of Safety Codes permits do I need?

The types of permits you will require are based on the work you are completing and can include:
• Building
• Fire
• Electrical
• Gas (Natural and Propane)
• Plumbing
• Private Sewage
• Boilers and Pressure Vessels
• Elevators
• Amusement Rides
• Passenger Ropeways

4. What is the difference between a development permit and a building permit?

A development permit is needed when you are planning to construct an improvement or structure on your property. A development permit ensures land use and/or location of the structure on the property is appropriate. Examples include a new house, an addition on to an existing house, a shed, garage, or any other structure. The County offers this service as defined in the Land Use Bylaw. Upon issuance of a development permit, building permits must be acquired for the structure and the various utilities that may be installed in a building or structure, such as plumbing, gas or electrical. Superior Safety Codes is the agency within the County that processes these permits. Basically, a development permit ensures the proposed development meets the County’s requirements as set out in the Land Use Bylaw. A safety codes permit ensures the work complies with the Safety Codes Act.

5. How long will the development/safety codes permitting process take?

The time to issue a permit often depends on the complexity and completeness of the permit. Simple plumbing, gas, electrical and private sewage permits can be issued within a day. Building permits and more complicated work typically are processed within 2 weeks of being received, but can take longer. Once issued, inspections will then be completed during different phases of the construction as outlined on permit. Once all the required inspections are complete and the inspector is satisfied you have complied with the requirement of permit, the permit process is complete.

6. What happens if my development/safety codes permit is refused?

If a development permit is refused, the owner of the property or the applicant of the development permit can appeal the decision within 14 calendar days from the date the applicant was notified of the decision to the Subdivision and Development Appeal Board (SDAB).
If a safety codes permit is refused, suspended or cancelled by the Safety Codes Officer that
decision can be appealed to the Safety Codes Council.

7. What is the appeal process for a Development or Safety Codes Permit?

The appeal process for a development permit being refused requires it to be heard by the Subdivision and Development Appeal Board (SDAB). The Board is independent from the Development and Subdivision Authority. The SDAB makes decisions in an impartial manner and applies the principles of natural justice and procedural fairness, which includes but is not limited to: the right to a public hearing; a duty to be fair; the right for all affected parties to be heard; the right to an adjournment if the SDAB determines it is merited; and the right to legal counsel. A letter of appeal along with the fee can be submitted to the CAO of the County of Wetaskiwin. The Safety Codes Council provides a fair and transparent appeals process of orders, refusals, suspensions and cancellations, in accordance with the Safety Codes Act. The Appeals process is a formal hearing process that allows a person or corporation named in an order, refusal, suspension, or cancellation, to file a notice of appeal with the Coordinator of Appeals within 35 days of service of an order or within 30 days of service of a refusal, suspension, or cancellation notice. To be considered, your notice of appeal must be submitted with the appropriate appeal fee and within the applicable time frame. Your appeal to the Safety Codes Council must be in writing and signed. The following link includes details on appeal fees, timelines to appeal and items that cannot be appealed: Appeal Process

8. What if I want to choose my own Safety Codes Agency for safety codes permits?

Council has approved the contract between the County and Superior Safety Codes. The Provincial Safety Codes Council has authorized the County as an accredited agency who has the authority to enter into contracts with an accredited agency to provide services. As such, all safety codes permits (electrical, building, gas and plumbing) must be obtained from Superior Safety Codes.

9. What process is in place to ensure agency permit costs are controlled?

Council establishes the fees for permits, and any changes to fees will be held in a public forum. The agency is paid a percentage of the permit fee which is established at the contract approval stage.

10. What is accreditation? And why does it matter?

When a municipality becomes accredited through the Safety Codes Council, it allows municipalities to ensure all permits and inspections are completed in accordance with the Safety Codes Act. By becoming accredited the County is giving residents a “one stop shop” option for building permits. Becoming an accredited municipality will allow the County of Wetaskiwin to provide a more streamlined service to residents by providing both development and safety code permits at the County office. This also provides residents extra assurance that the necessary permitting is in place and properly reviewed by a qualified inspector. The safety codes program is also audited internally and by the Safety Codes Council to make sure all the requirements have been met. Accreditation

11. What is the Safety Codes Council?

The Safety Codes Council is a corporation established under the Safety Codes Act that reviews safety codes and standards in the province of Alberta. The Council assists the Government of Alberta department of Municipal Affairs in administering the Safety Codes Act. The Safety Codes Council is responsible for all aspects of the safety system, including accrediting the municipalities, corporations and agencies that sell permits and inspect the work carried out under these permits; certifying and training Safety Codes Officers who do the inspections; administering the Alberta Master Electrician Program, developing, enhancing and supporting Information Technology safety system applications. Please refer to this link for more information on the mandate of the Safety Codes Council: Safety Codes Council

12. What is the Safety Codes Act?

The Safety Codes Act established a unifying administration to ten safety disciplines which each have their own safety codes to keep the public safe in the places they live, work and play.

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1. Do I Need A Permit To Build A Deck?

If the deck is 0.6 meters (two feet) high or less, you do not need a permit. A permit is required for a deck more than 0.6 meters (two feet) off the ground.

2. Do I Need A Development Permit To Build A Fence?

No, a Development Permit is not required to build a fence. Keep in mind, you can build a fence right on your property line, there are no setback distances required.

3. How Do I View My Property Zoning?

Go to our Online Map page to view zonings within the County. You'll need the municipal address, legal address or tax roll number for the property you want to view. Once you're on the Online Map, turn on the Zoning and Spot Amendments located under the Planning and Development Tab. The interactive Online Map allows you to determine the zoning designation of your property and view the current zoning designation. You are also able to view and print aerial photos of your property. Online Map

4. Where do I get information on drain fields, septic systems, and wells?

Septic systems are Provincially regulated by Alberta Municipal Affairs. Please go to their website regarding system requirements, setbacks and septic standards. septic systems

5. How Can I Find the Dimensions of My Property?

Property 'pins' and dimensions are found on Real Property Reports. Real Property Reports are issued by Alberta Surveyors. A list of surveyors recognized by The Alberta Surveyors Association. The County may have copies of Real Property Reports on file if a Certificate of Compliance was requested and issued by the County. The Alberta Surveyors Association.

6. Where can I find information about my property located in a Summer Village?

Please contact your Summer Village office directly regarding any questions relating to your property located within the Summer Village; Argentia Beach, Crystal Springs, Golden Days, Grandview, Ma-Me-O Beach, Norris Beach, and Poplar Bay

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1. Can I have a Cannabis related business in the County of Wetaskiwin No. 10?

On November 8, 2018, Council made amendments to Land Use Bylaw 2017/48 to allow for Cannabis Production, Storage and Distribution Facilities, and Accessory Stores in the County of Wetaskiwin No. 10.  These facilities are for the growing, processing, and distribution of Cannabis and do not include the retail sale of Cannabis to the end consumer. Cannabis retail stores are not allowed in the County. Cannabis accessory stores are allowed but they cannot sell Cannabis.Cannabis Production, Storage and Distribution Facilities, and Accessory Stores are all considered discretionary uses and require the notification of neighbouring land owners, advertisement in the newspaper, and can be appealed. These uses are only allowed in specific industrial and commercial districts within the County.

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1. How is my property assessed?

Provincial legislation directs how property assessments are established for property tax purposes. Farmland, machinery & equipment and oil & gas facilities are based on a regulated assessment. Residential (farm, acreage, recreation) and Commercial/Industrial are assessed on a market value basis.

2. What is market value?

Market value is the most probable selling price of a property, on the open market, as of a specific date, assuming a knowledgeable buyer and seller.

3. How do I appeal my assessment?

People who feel that their assessment is incorrect should inquire with an assessor first. Should you wish to register an assessment appeal after discussions with an Assessor, kindly contact the Clerk of the ARB. For more information click here.

4. How much are tax certificates and how do I order a tax certificate?

Tax Certificates are $30.00 each. To order a tax certificate and for more information

click here.

5. Do you have a monthly auto payment plan?

Yes, for more information click here.

6. Can I get a copy of current or historic documents such as receipts, tax notices, assessment or farmland field sheets?

Yes, this information can be provided, please contact the Tax Assessment Clerk at (780) 361-6237.

7. How can I find my legal land description or rural address?

Your legal land description, rural address, and other property information can be found on the County's Online Map. Please note that your rural address is not your mailing address. County Online Map

8. Why does my assessment notice refer to improvements? I have not made any changes to my property.

When the assessment notice refers to improvements it is referring to improvements to the land, meaning buildings or structures.

9. Why has an assessor visited my property?

Assessors visit 20% of the County each year to update our data. In addition, if there have been any recent changes made to your property an assessor will inspect the site to record any changes. Assessment/Tax Clerk

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1. What are posted axle weights?

Posted axle weights are the weight restrictions for vehicles that lowers the legal registered permitted weight placed on a road. This protects the infrastructure from damage.

2. What is overweight?

Overweight is defined as the weight on an axle or axle group, or total gross weight, being more than that allowed under the Traffic Safety Act.

3. When are road bans in effect?

Year-round road bans are in effect on all weight restricted rural roads in County of Wetaskiwin. See the current Road Ban Order for these roads.

During the spring thaw, seasonal road bans are declared to protect our roads. Because seasonal road bans depend on road conditions, the dates vary from year-to-year but they typically run from April–June. During these months the posted axle weight on the majority of weight restricted roads is lowered to 75%.

Some roads have permanent weight restrictions that are not affected by seasonal road bans. See the current Road Ban Order for these roads.

4. What is a divisible load?

A divisible load is any load that can be easily lightened such as water, gravel, lumber or concrete.

5. What is a non-divisible load?

A non-divisible load is any load that cannot be easily lightened such as heavy equipment, concrete pump trucks or trucks hauling a one piece load.

6. Is a haul restriction a road ban?

No.  A haul restriction is sometimes used prior to implementation of spring road bans. The County will specify a time frame when permitted hauls can move on frozen road conditions reducing the amount of road damage.

7. How long are haul restrictions in place?

Haul restrictions will typically be left in place until spring road bans are implemented.

8. What is a permitted haul?

A permitted haul is movement on the roads that requires the issuance of a permit. These may be overweight, over dimensional, service/drilling rigs, heavy hauls or multiple legal loads that require a permit.

9. Who is exempt from a haul restriction?

The only exemptions from the haul restrictions are; agricultural commodities, septic haulers, Vac & Steamer Trucks in emergent situations.

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1. What is a range road/township sign?

These signs are designed to assist travelers in locating rural addresses and will also aid in saving lives and property by providing direction to emergency services such as Police, Fire and Ambulance.  

2. How do I read a range road/township sign?

The County is divided into blocks called Townships, which are six miles by six miles (a total area of 36 square miles). The east/west borders of these blocks are called Township lines and the north/south borders are called Range lines. Grid lines within the blocks are one mile apart. The last number on each road sign designates the mile (or gridline) within the block, and the first one or two numbers designate the Range or Township. The gridlines within Ranges are numbered from right to left (east to west) and within Townships from bottom to top (south to north).

Generally, roads are built on each Range Line (roads are one mile apart going west or east) and every two Township Lines (roads are two miles apart going north or south).

Maps are available from the County of Wetaskiwin showing the Range and Township Lines at a cost of $20.00 each, plus GST. 

3. What is a correction line?

Correction Lines are designed to adjust for the curvature of the earth, so roads north of a correction line and roads south of a correction line may not line up. When reading a map, determine if the location or destination is above or below the Correction line. For locations above the Correction Line, read the top of the map to find out the Range Line. Similarly, for those locations below the Correction Line, read the bottom of the map to find the Range Line. When travelling along the Correction Line, you may see two signs at each intersection instead of the single sign seen throughout the remainder of the County. Just remember, if your destination is north of the Correction Line, read the sign at the north of the intersection. If you are turning south, heed the sign on the south side of the intersection. 

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1. WHERE/WHEN DO THE PLOWS START?

After snow exceeding 10 cm STOPS, then the plows start, and the roads are opened within 72 hours of the last snow fall as per Gravel Road Maintenance Requirements Policy. Grader operators alternate their starting location, which means some roads are cleared first this time, and others next time.

2. HOW LONG WILL IT TAKE TO CLEAR THE ROADS AFTER A SNOWSTORM?

This varies. If there is a lot of snow, or if the snow is heavy and moist, or if there is a strong wind, it can take longer to move the snow and fight drifts – and can take several days to complete road clearing.

Depending on road conditions, it can take up to 72 hours for a grader to complete its entire beat after it stops snowing as per Gravel Road Maintenance Requirements Policy.  However, strong winds can close a road before the 72 hours have lapsed. 

Timing can be severely affected by the amount of snow, temperature, continuing bad weather such as wind causing drifts or by poor visibility.

3. WILL THE COUNTY SEND A PLOW TO YOUR ROAD IF YOU CALL TO ASK?

The answer is – no. The priority is to clear the County’s road network as efficiently and quickly as possible, followed by general cleanup.

4. WHAT IF I NEED TO GET TO TOWN AND THE ROADS ARE IMPASSABLE?

If you have a medical condition or if you have a job where you are required to get to town every day, please plan for unexpected bad weather. All roads can become impassable with extreme weather and it is important to have food and supplies to last for several days during a bad storm.

Rural residents should also have an emergency plan in place as any road can become impassable in extreme weather. It is important to have enough food, supplies and medications on hand to last for several days should you be snowed in. Should travel be required – for work or medical reasons – it is up to residents to make sure you have the right vehicle, like a 4x4, that will get you to where you need to go – or have a family member or neighbor lined up that does.

5. ARE BUS ROUTES PLOWED FIRST?

No, because bus routes routinely change with movement of families and where school age children live. School buses travel on many miles of roads and it is impossible to assign a priority to one road over another. Bus routes are not set as a priority as the County considers every road equally important.

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1. How do I pay my bill?

Payment can be made either by: - Cash - Cheque (dated today or posted dated) - Interac - Telebanking/Internet Banking or Credit Card though Option Pay.

Payment Options

2. Can I pay for the whole year?

Payment can be made by sending post dated cheques
or payment can be made in full for the year.

3. When is the next billing coming out?

Utility Billing invoices are mailed out every second month.
- January – February = mailed in March
- March – April = mailed in May
- May – June = mailed in July
- July – August = mailed in September
- September – October = mailed in November
- November – December = mailed in January

4. How do I set up telebanking and what do I use as an account number?

For a list of bank websites, please visit our Payment Options page and to see a diagram of the information you require Click Here.

5. I own the property but I would like the Utility Billing invoice to go to my renter?

A renter’s application form is required to be signed by
both parties agreeing to the arrangements. The
agreement can be mailed in or dropped off at the
County office and the next billing will be changed
accordingly. Click Here for the form

6. How are rates set for Utility Billings?

Council reviews the Utility operating cost of the systems
and sets rates to maintain sustainability of the Utility
system

7. Why am I being charged for garbage pick up fees?

Waste Management By-law was approved by Council defining a residence as any habitable dwelling. Each property with a residence is billed $10.00 per month for garbage pick up fees.

8. Can I pay my bill with my credit card?

Yes, we are now accepting payments using select credit cards through OptionPay. 

OptionPay is a payment card system with a tiered fee schedule, starting with a minimum fee of $2.00 per transaction. All transaction fees will be included in your transaction and you will have the option to approve or discontinue your transaction. Visit their fee schedule here.